Need to make a cancellation on your Miller & Carter booking and wondering what the policy is? Here’s everything you need to know.
Miller & Carter’s table cancellation policy is detailed during your booking and generally means deposits are non-refundable.
As much advance notice as possible is advised, although no fixed timeframe like 24 or 48 hours is universally stated across Miller & Carter locations.
Use the link in your booking confirmation email to confirm the specific cancellation process and policy or call the restaurant directly to discuss cancelling your booking.
Deposits are non-refundable upon cancellation in most cases, while tables are held only 15 minutes past booking time on the day if you are running late for your booking.
Policies do vary slightly by location, so confirm with your restaurant for full details and to discuss your booking.
Acccepted Reasons For Miller & Carter Cancellation
Miller & Carter do not publicly list a set of “accepted reasons” that guarantee a deposit refund on table bookings. Instead, deposits are generally treated as non‑refundable and handled case‑by‑case by the individual restaurant.
Deposits for table bookings are generally non‑refundable and the exact terms are shown during the online booking journey and in the confirmation email.
To cancel, you are directed to use the cancellation link in the confirmation email or phone the restaurant directly, which is also when any discretion over refunds or moving deposits is exercised.
There is no chain‑wide published rule like 24 hours’ notice for full refund, so treatment can vary slightly by location and occasion – Christmas or special menus may have stricter terms, for example.
While not formally guaranteed in writing, restaurants in the UK commonly exercise discretion for:
- Serious illness or medical emergencies in your party (especially if you call as soon as you know).
- Bereavement or significant family emergencies.
- Restaurant‑side issues (kitchen closure, utility failures, flooding), in which case they would usually cancel and refund or move your booking.
- Genuine booking errors (wrong date/time) if reported promptly and if they can re‑sell the table.
In these situations, you are more likely to be offered a refund or have your deposit transferred to a new date rather than simply forfeited, but it is not an automatic entitlement.
Steps To Take For Miller & Carter Cancellation Policy
To maximise your chances of having a deposit refunded, do the following:
- Contact the restaurant as early as possible and explain the reason clearly and politely.
- Ask specifically whether they can either refund the deposit or transfer it to a new date, rather than demanding a refund.
- Refer to any wording in your confirmation email if it mentions flexibility or moving bookings.